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Contact Details

Sir John Heron Primary School

Together we learn. Together we achieve.

Information about support services for families

Useful Contacts and Emergency Assistance for Families

Newham Families Information Service and Local Offer -

An inclusive local family directory and service guide for families with children and young people aged 0-25 years with Special Educational Needs and/or Disability.




Emergency Assistance

Food banks work with frontline professionals to identify people in need and issue them with a food bank voucher. These include local agencies such as children's centres, housing associations, advice charities and mental health teams, who are best placed to assess need.

Food bank

Manor Park Centre

Manor Park Christian centre
454 High Street North
E12 6RH

Opening Times: Tues 10- 12pm

Food Bank

St Marks Centre,
218 Tollgate Road,
E6 5YA

020 7474 3060

Opening Times: Fridays 7-9pm

Food Bank

Bonny Downs Community Centre

Bonny Downs Church Hall,
Darwell Close off Flanders Road
E6 6BT

020 7474 3060

Food Bank

London Ghana SDA Church

Chadwin Road,
E13 8NF


0207 474 8095


Thursdays, 6 – 8pm


Food Bank

Rehoboth Church

478 Barking Road,
E13 8QB


07951 612405 (Emergency Food Distribution)


Saturdays, 9am -11am


Food Bank

Royal Docks Activity Centre

Albert Road,
E16 2JB

0207 476 1666 (Emergency Food Distribution)

Monday – Friday, 9.30am – 2pm

Food Bank


738 Barking Road,


E13 9LB

07944 101267 (Emergency Food Distribution)

Sundays, 10.30 - 13.00

Emergency Assistance (i.e. food parcels, clothing etc)


Health Visiting Team

Due to the quickly-changing situation surrounding the Covid-19 pandemic, the Children’s Health 0-19 Service will be reducing the number of face to face meetings. This precaution is needed to help reduce the spread of infection and to help to keep everyone safe. We are working hard to make sure that we provide the best quality service that we can.

Where suitable services will be provided over the telephone and video messaging instead of in-person. However we will still make some face to face meetings but we will contact you beforehand to check it is safe for us to meet. 

Remember that in most cases, Covid-19 only causes mild illness.

If you require support from your Health Visiting service, School Health Service or Family Nurse please use the contact numbers below;

Health Visiting/Family Nurse Partnership - 020 3373 9983

School Nursing - 07970813937

If you require any health advice call 111 or your GP. In an emergency call 999.


Remember to wash your hands more often, for at least 20 seconds. For links to government and NHS information about Covid-19 go to and follow the links.

Go to if you are concerned that you may have come into contact with coronavirus

Support Services and Helplines

Domestic Violence Support Services

  • Hestia - or 020 7378 3100
  • National Domestic Violence Helpline – 0808 2000 247
  • If you are in immediate danger, please call the police on 999.


  • Kooth Online Counselling (10-16 year olds)
  • Childline 0800 11 11
  • Newham Talking Therapies (self-referral) 0208 475 8080
  • NSPCC – 0808 800 5000
  • Family Lives – 0808 800 2222
  • Runaway Free – 116 000
  • Young Minds Parent Helpline – 0808 802 5544
  • Gangsline – 0800 032 9538
  • Crimestoppers – 0800 555 111

Benefits Advice


Newham Community and Crisis Support

Community Based Support Groups

  • BDCA Community Association -

Projects specifically for elders, children, parent/carers and youth as well as general community services around healthy food, poverty response, sports and a Gardening Project.

Community Based Support Groups

Debt Management


Newham MoneyWorks

112 - 118 The Grove


E15 1NS


Monday to Friday




Tel: 020 8430 2041




Social Media Apps and Support Groups

  • A Facebook group for Newham has been set up where people have been posting information for residents in need of support:
  • OLIO App - Olio is a mobile app for food-sharing, aiming to reduce food waste. It does this by connecting those with surplus food to those who need or wish to consume such food.